1. Do our escape rooms have an age limit?
Our age limit is 10+. Children under 16 years old need to be accompanied by an adult who is either playing or waiting in reception. Our puzzles are designed to challenge adults so children may find them too challenging or frustrating to solve on their own.
2. How much does it cost to play?
Our prices change based on booking time and group size. At our busiest times (Fri, Sat, Sun) games range from £25 per person for a group of 2 to £20 per person for a group of 6. Off-peak a group of two would pay £23 per person, and a group of 6 would pay just £17! For more details view our full pricing structure here.
3. How many people can play together?
For both the Quest for the Grail and Room 1409 we recommend groups of 2-6 players per room.
4. What’s the best way to book a game?
To guarantee the time slot you would like, online booking is always advised. You can make a same-day reservation, but this will need to be made at least 4-hours in advance. Of course, you’re welcome to walk-in and play on the same day, but this will be subject to availability.
5. Is it possible to make a corporate booking?
Absolutely! Get in touch via email or give us a call and we’ll arrange an escape experience that’ll be a team building event to remember.
6. What happens if I need to refund, cancel or reschedule my booking?
Unfortunately, all escape room sales are final; refunds are not issued if you cancel or fail to arrive in time. If you need to reschedule your game, please give at least 48 hours notice!
7. When is the best time to arrive?
Whether you’re a novice or an experienced pro, it’s important that you arrive at least 15 minutes before the game so we can brief you on the room and any safety procedures. We run to a tight schedule so If you arrive late time will have to be deducted from your game. For the same reason, If you are more than 15 minutes late, the game will be cancelled and no refund will be given.
8. Will I actually be locked in a room?
What happens if I need to get out? We make the experience as authentic as possible, so yes! You have no need to worry though, each room is supervised so you’re completely safe. Also, a trustworthy member of your team will have a panic button that they can press in the unlikely event of an emergency. This button will instantly end the game and unlock all the doors!
9. Can I take photos/videos inside the escape room?
Unfortunately, no pictures or videos can be taken in our escape rooms, so you won’t be taking your new profile picture there! We want to keep the clues and puzzles a mystery for future players. There will be plenty of photo opportunities after the game!
10. Can I snack in the escape room?
No food or drinks are allowed in the escape rooms. You probably wouldn’t have the spare time to eat or drink them anyway! Anyone who appears to be under the influence of alcohol or drugs will not be permitted to play and will leave with no refund.
11. If there’s a problem who can I tell?
Our team! They’re always on hand to ensure you’re having the best experience possible. With that in mind, please be sensible in our rooms. We want everyone to have a great time and to have the best chance of escaping! Players who cause deliberate damage or use excessive force which results in property or equipment damage will be held responsible. Aggressive behaviour towards members of staff and/or team members will not be tolerated. You will be asked to leave and will not receive a refund.
12. How do I know how much time is left?
Our rooms are fitted with a screen showing the timer, so you’ll always know how much (and how little) time you have remaining. No pressure!
13. What happens if I don’t escape in time?
Don’t worry we’ll still let you out… eventually! Of course, the doors will unlock once your time is up, but you’ll feel much better if you beat the clock.
14. What do I get if we escape?
The sweet taste of victory and complete pride, especially if you’re playing against your friends. You will have also had an hour of fun and excitement. (but to be completely honest, the people who don’t manage to escape will have this too!)